FAQs

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, or PayPal.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. If you already have a PayPal account you may use it.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

How much is shipping?
Standard Shipping Service (5-7 days): $6.50 (Free for orders $99 & up)

Priority Shipping Express Service (1-2 days): $17.00

Non- U.S. customers shipping fees: $23.00

Can I track my order?
No, it’s not a part of our free ship but tracking will be provided for all other shipping methods. This does not apply to international orders.

Can I have a different billing/shipping address?
It is possible to have different billing and shipping addresses. However, we do ask that when placing an order, please make sure the shipping address has been confirmed to ensure safety and reliability.

How long does shipping take?
All orders are shipped out the next business day. Orders shipped in the U.S. usually take around 5-7 business days once the item has been shipped. Non-US Customers usually receive items within 2 weeks. Estimated delivery is to be used as a guide only. Items are not shipped out on U.S. Holidays.

If something is sold out, will it be replenished?
We reserve the right to reproduce and restock item. Typical items with great reviews and high demand will most likely be restocked. If you have a special interest in exhausted inventory please notify us.

Can I change or cancel an order that I have already placed? 
Once you have confirmed your order, we can’t cancel or change it. If you have an issue you can contact us at info@thedappercats.com

Do you accept returns?
We strive for the satisfaction of our customers not only with our product(s) but with the overall shopping experience. As such, if there are any issues with your purchase we would be happy to resolve your complaints. If you are not satisfied with your purchase, you may return your item for a refund or exchange within 15 days of initial purchase as long as items are unused and returned in the same condition as it was received. The return shipping costs are at the customer’s expense and transaction fees are non-refundable. All sale item purchases are final and are not eligible for return or exchange. We also reserve the right to refuse or delay returns if an act of fraud is suspected. Please review our terms and conditions and return policy for more information.

Do you accept exchanges?
Credits can be issued for returned items, which can then be used for the purchase of another item on the site. Return costs are at the customer’s expense.

What is your customer service number?

All inquiries are handled via email. Please contact us by sending an email to info@thedappercats.com.

For any question not covered, feedback or product suggestion
, please contact us. We usually reply within 24 hours.